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iPad Pro 12.9 (2nd Generation) Repair

iPad Pro 12.9 (2nd Generation) Repair

Fonelab is one of the largest iPad repair brands in Canada. With a fast, professional repair and the best prices on original specification replacement components, you’ll love your iPad again!

Screen Repair

  • If your iPad Pro screen is cracked, blank, non-responsive, showing lines or dark spots, lifting in the corners, or has colour problems…

    The the top glass digitizer layer on the iPad Pro is manufactured together with the LCD panel; so if either layer becomes damaged, the full screen is designed to be replaced.

    The proper iPad Pro screen repair requires fully removing the old seals and thoroughly cleaning the iPad’s frame prior to installing new high performance acrylic seals and a new screen. Time is also required for the new acrylic seals to properly bond to the aluminum frame; so, for convenience iPad repairs can be dropped off for next-day pickup if desired. Faster services can be found on the market but they tend to involve leaving the existing damaged/compromised seal on the frame, as well as using permanent quickset epoxy/glue to install the new screen (this affects the flushness and dust-resistance of the repaired screen, as well as prevents proper future repairs or access if required).

    Fonelab’s premium iPad Pro screens offer unmatched quality backed by Fonelab’s legendary Warranty.

  • iPad Pro 12.9 (2nd Gen) Screen Replacement Service $479.95
       
       
       
       
       
       
       
  • Includes: new original specification iPad components, new high-performance acrylic seals, and Fonelab’s exclusive multi-point iPad Performance Checklist
  • 2 to 3 Hours
  • 1-Year Warranty
  • No Appointment Necessary

Charging/USB Port

  • If your iPad Pro isn’t charging properly, or can’t connect to its data/charging cable…

    Charging port connections can become oxidized or contaminated over time, resulting in intermittent or lost connections with the charger. Dust and debris also tends to accumulate inside the port itself. Fonelab’s exclusive Chemical Cleaning & Rejuvenation Service solves connection problems when the charging port isn’t physically damaged.

    Charging ports are also one of the more common repairs because of their frequent use, and can be repaired in our store lab if necessary. Our original specification iPad charging port components offer unmatched quality backed by Fonelab’s legendary Warranty. 

  • Charging Port Chemical Cleaning & Rejuvenation Service $19.95
    iPad Air Pro 12.9 (2nd Gen) Charging Port Replacement Service $159.95
       
       
       
       
       
       
  • Includes: new original specification iPad components, new high-performance acrylic seals, and Fonelab’s exclusive multi-point iPad Performance Checklist
  • 2 to 3 Hours
  • 1-Year Warranty
  • No Appointment Necessary

Battery Replacement

  • If your iPad Pro’s battery isn’t lasting like it used to, or is powering down or behaving erratically…

    It doesn’t hurt iPad batteries to charge them through multiple smaller charges, in fact it can help extend their life. For more battery tips, please visit our FAQ section below.

    Replacing the built-in battery in your iPad Pro requires dis-assembly, including the original seals and connectors. We install new original specification batteries, using high-performance acrylic seals. In addition, our industry leading Battery Warranty ensures that your new iPad battery will perform to Apple’s specifications throughout its life.

  • Battery Health Check free
     iPad Pro 12.9 (2nd Gen) Battery Replacement Service $159.95
     iPad Pro 12.9 (2nd Gen) Battery Replacement Service
    (when combined with another component)    		 20% off
       
       
       
       
       
  • Includes: new original specification iPad components, new high-performance acrylic seals, and Fonelab’s exclusive multi-point iPad Performance Checklist
  • 2 to 3 Hours
  • 1-Year Warranty
  • No Appointment Necessary

Camera/Lens

  • If your iPad Pro’s camera isn’t functioning properly, or is cracked…

    The iPad Pro has a camera lens window that helps protect the rear camera; often this becomes cracked or damaged and can be replaced in our store lab.

    Replacing the camera elements in your iPad Pro requires full dis-assembly, including the original seals and connectors. We install new original specification components, using new high-performance acrylic seals, so your iPad’s camera will perform just like when it was new (colour, sharpness, focus, etc.). Plus, each iPad undergoes Fonelab’s industry leading multi-point iPad Performance Checklist after every service.

  • iPad Pro 12.9 (2nd Gen) Rear Camera Replacement Service $159.95
    iPad Pro 12.9 (2nd Gen) Front/Selfie Camera Replacement Service $159.95
       
       
       
       
       
  • Includes: new original specification iPad components, new high-performance acrylic seals, and Fonelab’s exclusive multi-point iPad Performance Checklist
  • 2 to 3 Hours
  • 1-Year Warranty
  • No Appointment Necessary

Other/Multiple Repairs

  • If you don’t see your repair here, please visit your nearest Fonelab store for a complimentary diagnostic and repair quote.

    Fonelab’s iPad components offer unmatched quality and our repairs are backed by Fonelab’s legendary Warranty. Plus, each iPad undergoes Fonelab’s industry leading multi-point iPad Performance Checklist after every service, so your iPad Pro will perform just like when it was new.

  • iPad Pro 12.9 (2nd Gen) Headphone Jack Replacement Service $159.95
    iPad Pro 12.9 (2nd Gen) Microphone Replacement Service $159.95
    iPad Pro 12.9 (2nd Gen) Loudspeaker Replacement Service $159.95
    iPad Pro 12.9 (2nd Gen) Home Button Replacement Service $159.95
    iPad Pro 12.9 (2nd Gen) Power / Volume Button Replacement Service $159.95
    iPad Pro 12.9 (2nd Gen) WiFi Antenna Replacement Service $159.95
    Multiple Repairs
    (additional repairs on the same phone / same time)    		 20% off add’l repairs
  • Includes: new original specification iPad components, new high-performance acrylic seals, and Fonelab’s exclusive multi-point iPad Performance Checklist

  • Don’t See Your Repair?    CONTACT US

  • 2 to 3 Hours
  • 1-Year Warranty
  • No Appointment Necessary

Frequently Asked Questions

  • What is Fonelab’s Warranty?

    Fonelab’s Warranty covers manufacturer-related defects on components installed by Fonelab as well as the workmanship associated with the repair; it’s similar to having your original manufacturer’s warranty on the repaired component(s).

    The Warranty does not cover supplemental damage (which can be defined as any damage unrelated to the repair, including, but not limited to accidental or physical damage or liquid damage to the device). For this reason exclusions include, but aren’t limited to, physical and/or liquid damage, batteries, liquid damage recovery and any third-party send-away repairs (separate warranties are offered by the various manufacturers; for instance, Samsung’s central service centre provides a 90-day warranty). Liquid damage and subsequent physical damage which occurs after a completed repair will void this warranty.

    For screens, typical symptoms that would indicate a manufacturer’s defect are changes in colour reproduction, sharpness and/or touch sensitivity. Screens that become blank or show lines (usually vertical) indicate that the phone has experienced an impact event or pressure that has damaged the display panel itself, or the connections between the various layers of the display panel, including the display controller board and cables. These issues are not covered by manufacturers’ or Fonelab’s Warranty. 

    Fonelab’s Warranty is exclusively for the benefit of the original customer of the repair, and is non-transferable.

  • What is Fonelab’s Free Diagnostic?

    A Fonelab technician will identify the most likely root cause of your device issue, including hardware or software testing as well as external physical inspection. 

    If the issue can be resolved with a repair, a quote will be provided (there’s no obligation to proceed with the repair). Sometimes the identified issue can be resolved without requiring a repair.

    Opening of the device and/or internal inspection is available for a minimal fee depending on the device model.

  • Why does an iPad repair take longer than a phone repair?

    With iPad digitizers and screens the proper repair requires approximately 2-2.5 hours, and the seals require 1.5 additional hours to set; so for convenience, iPad repairs can be dropped off for next-day pickup if desired.

    Faster services can sometimes be found on the market, but they tend to involve using permanent quickset epoxy/glue to install the new screen or digitizer (this affects the flushness and dust-resistance of the iPad screen, as well as prevents proper future repairs or access if required).

    Fonelab’s iPad Service involves removing the old seals and thoroughly cleaning the iPad’s frame prior to installing new high performance acrylic seals and a new screen or digitizer; as well as a lifetime warranty. 

  • How can I tell which iPad model I have?

    All iPads have the model number printed on the back. If you look on the back of your iPad you’ll see some printing below the word “iPad”.  At the end of the top row, you’ll find the world “Model,” followed by an “A” and a four-digit string of numbers. Using the table below you can determine which model your iPad is:

    iPad Models   
    iPad (5th Gen)                         A1822, A1823
    iPad (4th Gen)                         A1458, A1459, A1460
    iPad (3rd Gen)                         A1416, A1430, A1403
    iPad (2nd Gen)                        A1395, A1396, A1397
    iPad (1st Gen)                          A1219, A1337

    iPad Air Models         
    iPad Air (2nd Gen)                  A1566, A1567
    iPad Air (1st Gen)                    A1474, A1475, A1476

    iPad Pro Models        
    iPad Pro 12.9 (2nd Gen)         A1670, A1671
    iPad Pro 12.9 (1st Gen)           A1584, A1652
    iPad Pro 10.5                            A1701, A1709
    iPad Pro 9.7                              A1673, A1674

    iPad Mini Models      
    iPad Mini (4th Gen)                A1538, A1550
    iPad Mini (3rd Gen)                A1599, A1600
    iPad Mini (2nd Gen)               A1489, A1490, A1491
    iPad Mini (1st Gen)                 A1432, A1454, A1455

More FAQ

WE’RE HAPPY TO HELP! SEE WHAT OUR CUSTOMERS ARE SAYING

Very friendly staff and very helpful in getting my phone issues resolved
Cutlass Guy
Cutlass Guy
11:41 17 Jun 19
A necessity these days to have a reliable and reputable full service phone repair store
Jim Smoke
Jim Smoke
15:46 29 May 19
Really great customer service here. Payam was super helpful with me yesterday, and I've always had good experiences here. Good prices. Don't waste your time at other local phone repair shops in town.
Andrew Bell
Andrew Bell
16:46 04 May 19
The rear camera on my iPhone6S was not working... took it in and decided to replace my battery while I was at it. Payam was a great help... everything done in less than 30 mins. When I got home, I realized my earpiece wasn't working for some reason and could only make calls on speaker phone. I took it back the next day, Alex (I believe his name was) replaced a part for me with some spare ones they had laying around... when I came back to pick up (again, less than 30 mins) there was no charge! Super nice of him! I would highly recommend Fonelab.... they are quick, well priced, and know what their doing!!!! Thank you guys!
Stephanie Tavares
Stephanie Tavares
17:19 16 Apr 19
Best service by Payam for repair my phone, thanks lot 🤩
Ramil AV
Ramil AV
22:36 10 Apr 19
Called fonelab told them my cell phone was locked out didn't know password he said bring it in. Took them less than ten minutes to fix i said how much he said no charge. I see why this place is so highly rated on google.
Kevin Harris
Kevin Harris
18:24 06 Apr 19
My phone wouldn't turn on...So I came to fonelab...and met with Payam..and he fixed the problem in 2 minutes for me....I was very impressed with work... Great job Payam.....thank you. Paul.
Paul Ashley Health Fitness Beauty
Paul Ashley Health Fitness Beauty
20:50 03 Apr 19
Payam and Leonel were amazing! They tried a few things and were able to give me a fix to recover some photos from my broken phone!
Tabitha Sylvester
Tabitha Sylvester
00:46 14 Mar 19
Friendly service, they were recommended by the store for my phone carrier to replace my battery. It is challenging to change the battery in my phone and they did it effectively. Will go back for sure.
Mark Burdon
Mark Burdon
01:33 07 Mar 19
Fixed my Samsung S9 phone screen dead zone issue and is official Samsung repair shop. So I didn't pay anything, all covered.
Alex S
Alex S
21:38 20 Feb 19
We have used Fonelab numerous times to help trouble shoot our phone issues. They are top notch. They know their stuff and are courteous and reliable. Today the attendant was courteous, solved our phone issues quickly and all with a smile on his face.
Martha Cross
Martha Cross
17:52 19 Jan 19
I took my IPad in as my kids broke a part of a headphone jack inside it. Payam was able to fix it in about 5 minutes. Thank you very much.
Gordon Luke Frazer
Gordon Luke Frazer
22:57 04 Jan 19
Leo was extremely helpful. I'm so appreciative of his assistance. Awesome!
Donna Endicott
Donna Endicott
15:09 22 Dec 18
I have been dealing with these people for a number of years and have always received quality, intelligent, and honest work and information. Today I was given advice about something they could have easily charged me for but showed me a free alternative. Thank you so very much!
Jonathan Hughes
Jonathan Hughes
22:22 28 Nov 18
I broke my phone and I went in on 18/11/18, Leonel was very helpful. Leonel was able to retrieve and transfer all my info from my old phone to my new phone. Thank you so much!!!!
Ava G
Ava G
21:46 27 Nov 18
Leo was awesome he fixed my sons phone and a super helpful. Thanks again Leo
Margaret Gillies
Margaret Gillies
03:01 15 Nov 18
I went to the Apple Store to get my charging ports cleaned and had to make an appointment for next week, so I visited fonelab to try instead, Payam was very helpful and fixed the issue promptly. I was not charged for the service. Great service.
Jack Liu
Jack Liu
22:20 28 Oct 18
Was very professional told me exactly what was going to happen and when it would happen I’ll be recommending everyone to this company!!!!! Great service great store great result happy customer!! Thank you very much!!!
Ethan Mark
Ethan Mark
20:10 26 Oct 18
Leonel was fantastic ! So helpful and professional - he fixed my phone within 20 minutes all the while servicing other customers. He was a 'life saver' and I am very grateful. I will recommend Leonel and fonelab to anyone !
Esther Herbert
Esther Herbert
23:21 11 Oct 18
Friendly, timely, and professional. Payam from Fonelab at Upper Canada Mall was able to fix my broken headphone jack in under 20 minutes, I thought I for sure was going to have to pay $100 for a new port, but Payam was able to fix the existing one :) Would recommend!!!
Owen Sluga
Owen Sluga
16:04 09 Oct 18
I went to Fonelab at Upper Canada Mall (Newmarket ) today and was very impressed with the customer service .Leonel solved my problem so quick. Thank you so much. Definitely recommend this place.
Svitlana Istrati
Svitlana Istrati
19:44 05 Oct 18
Best Service Payam Leonel helped me greatly to get my Note 8 back in service. Highly Recomend.
Chris Retsas
Chris Retsas
19:17 03 Oct 18
On August 28 I took my phone in to fonelab and saw Ress and Leon (sorry if the names are spelt wrong). They fixed my phone, they worked and worked at it as my phone wouldn't charge and had grounding issues and yet they fixed it. They were so kind and amazing customer service. Customer service It was a wonderful change as I'd waited for apple for 2+ hours. Ill be coming back to fonelab in the future first if I ever need any repairs. I'd give 10 stars if I could or more.
Ellora D
Ellora D
00:57 29 Aug 18
Great service, the guys swapped my phone battery on the spot, and we’re very helpful. Highly recommend visiting this location before any Apple store or other service provider.
Cameron Goodyear
Cameron Goodyear
00:54 24 Aug 18
Kareem, Luis and Leonel are great! Fixed my phone within 10 minutes. Would highly recommend their services.
Tannis Sherwood
Tannis Sherwood
17:10 16 Aug 18
Kareem & Payam were amazing! I had my brand new Samsung Galaxy S8 only 3 weeks old have a manufacturer's defect. The screen would not work - touch was lost so I had no access in. My carrier Virgin was not able to do anything & suggested I would lose all my data. However, Payam & Kareem were able to fix my phone with everything still intact. Thank you!!! Job well done!!
Claudia
Claudia
23:37 12 Aug 18
Phenomenal service and experience here! They were able to fix my phone’s broken screen in record time (probably 20 mins!), super friendly and helpful, very professional, amazing quality. My phone’s just like new. Couldn’t be happier!
Robyn Pitocco
Robyn Pitocco
00:55 21 Jul 18
The staff are awesome, my phone that I had for less than a month froze, and Bell wanted to send it away, where the guys here got it running again for me. They are quick, polite, and know what they're doing when it comes to phones. Thanks!
Sara Bea
Sara Bea
19:16 12 Jul 18
Amazing!! Payam helped fix my phone. He was very patient even though they had a lot of repairs that day. Took 5 minutes to clean out my phone for me and it worked! I'm so happy and grateful that I didn't have to buy a new phone or pay $150-$250 for repairs. Thanks so much guys!
Jemai Bobb
Jemai Bobb
17:33 05 Jul 18
I love this Fonelab 🌟 The Staff are always SO meticulous and strive for ~ and achieve ~ absolute perfection in their work. I had brought my iPhone 8 in for a screen protector recently, and the end result was beautiful 🌟 And it has a one year warranty. Most excellent! There is patience, kindness, and wonderful customer service to be found in this Shop. (And a great selection of phone cases 😊) Well done, Fonelab!
Cynthia Benson
Cynthia Benson
04:24 19 Jun 18
Great experience. Went into the store with a replacement phone from Rogers. They spent considerable time resetting the phone and showing me how to use it more effectively and wouldn't let me pay them for there time even though there was no warranty. I'm definitely a fan and will be back.
Jeffrey Martin
Jeffrey Martin
17:37 29 May 18
I was very impressed with this place. Brought my IPhone in because it would not charge anymore. Payam figured out the problem right away. He fixed and cleaned the charging port and then left it to charge a bit just to make sure it was charging again!! He was kind, friendly and courteous. From now on, this is the only place I will bring my phone if it needs to be fixed. I would recommend this place to anyone looking for a fair, honest place to get their phones repaired.
William Lewis
William Lewis
21:28 17 May 18
The staff are courteous, professional, and highly knowledgeable. It only took 30 minutes to have the batteries of two iPhones replaced. I left feeling both valued as a customer, and confident in my decision to have relied on their services. I'd recommend them to anyone looking to have their phone quickly repaired at a fair price, and have a smooth experience. Thank you for all your help, Kareem and Payam!
Michelle Dinis
Michelle Dinis
18:32 16 May 18
Will definitely come back if I have more phone problems. Service was excellent and fast. Solved my problem easily and very reasonable cost. Really felt respected as a customer and I would trust their services in the future. Thank You!
Brenda Mulroy
Brenda Mulroy
21:14 10 May 18
Absolutely amazing service and expertise! These guys fixed my phone in 30 minutes after 1 week of hassle and unprofessionalism from wifi cellular down the road. Would definitely recommend to anybody having any cellular issues!
Aaron Lempinen
Aaron Lempinen
02:06 04 May 18
I've been to Fobelab three times now and have always received excellent sevice! Today Kareem helped me fix my phone in just a few seconds which saved me driving all the way to Richmond Hill to Virgin Mobile's repair centre. I highly recommend coming here for all your phone issues.
Lucia Perini
Lucia Perini
18:21 30 Apr 18
Awesome with smile and friendliest service from Mr. Payam and other buddy. Very professional. Certainly commendable. Thank you Fonelab.
Simon Entwistle
Simon Entwistle
17:47 26 Apr 18
Amazing service. Payam was very friendly and knowledgeable. I would highly recommend. They even once fixed my charging port (cleaned with alcohol) without charging anything and it worked..
Sridhar Sathyanarayanan
Sridhar Sathyanarayanan
14:29 15 Apr 18
Today my husband got his phone repaired in few seconds :) It was very professional and fast! Amazing stuff and service! THANK YOU SO MUCH!
Tania Yanitska
Tania Yanitska
00:59 04 Apr 18
Piyam was amazing!!! The staff there is very helpful. I had a SIM card stuck in the slot that was pretty jammed but Piyam was able to successfully retrieve it without damaging the SIM card or the motherboard/pins on the phone. This place is a life saver and I highly recommend them.
Rohit Singh
Rohit Singh
11:59 23 Mar 18
What a service! I've got iPhone 5s which is rather old model and did not know if battery needs a replacement. Payam connected the phone to some diagnostics software. He gave me a printed report with a smile confirming that the battery is still good and added: No charge!
Branislav B.
Branislav B.
20:01 05 Mar 18
I came in. They did some trouble shooting and provided me with some great options. I think that they provide a great service. For those who do not want to keep buying new phones replace their broken phones, I would highly suggest this place
Frank Mazeda
Frank Mazeda
00:26 07 Feb 18
I live over an hour away. They ordered the screen assembly for me and it arrived quickly. When I drove down to have it replaced they ended up fixing it quicker than they had first told me. I'm impressed and would recommend using their services.
Michael Belsey
Michael Belsey
17:00 16 Jan 18
Leonardo is an amazing employee. Has always treated my father and I nicely. He goes over and beyond for the customers. Great customer service from his end. Amazing place to get your phone fixed! Thanks Leonardo!
Natalie Machin
Natalie Machin
22:34 26 Dec 17
I am writing this review because the serice I received was refreshing. It was very professional , fast and friendly. Payam very very helpful and friendly. I am not a tech person but after dealing with Payam I feel better equipped to handle my phone. THANK YOU FOR YOUR GREAT HELP.
Noreen Perry
Noreen Perry
20:03 08 Nov 17
I came in thinkin that my phone battery has weakened & need replacement. they did battery test & turns out my battery is still healthy. he recommended me to check my apps & factory reset first rather than encouraging me to replace. I like the honesty where most store will not tell me otherwise. will def come back when my battery actually died
Nicholas Wong
Nicholas Wong
18:01 06 Nov 17
I brought a suddenly dead phone with hundreds of precious family videos and photos and Kareem was amazing...managed to retrieve all of them! I am so grateful! Totally recommend these guys.
Shannon Moschenross
Shannon Moschenross
18:04 17 Oct 17
Leo and Karim were very helpful in restoring my phone. There was no charge but their professionalism was very impressive. Would definitely come back and would recommend to others too.
Amir Butt
Amir Butt
21:06 18 Sep 17
Been here 3 times for my Galaxy S7 Edge and they always had time to take the phone in and had the phone ready in the time they said it would be. I also emailed them a few times with questions and I always received an in depth reply with all my questions answered in a day. Great service! I recommend this place for all phone service needs.
Anthony Ng
Anthony Ng
23:33 04 Sep 17
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