iPad Pro 12.9 (2nd Generation) Repair

Frequently Asked Questions

• What is Fonelab’s Lifetime Warranty?

  Fonelab’s Lifetime Warranty covers manufacturer-related defects on components installed by Fonelab as well as the workmanship associated with the repair; it’s similar to having your original manufacturer’s warranty on the repaired components for as long as you own your device.

  The Lifetime Warranty does not cover supplemental damage (which can be defined as any damage unrelated to the repair, including, but not limited to accidental or physical damage or liquid damage to the device). For this reason exclusions include, but aren’t limited to, physical and/or liquid damage, batteries, liquid damage recovery and any third-party send-away repairs (separate warranties are offered by the various manufacturers; for instance, Samsung’s central service centre provides a 90-day warranty). Liquid damage and subsequent physical damage which occurs after a completed repair will void this warranty.

  Fonelab’s Lifetime Warranty is exclusively for the benefit of the original customer of the repair, and is non-transferable.

• What is Fonelab’s Free Diagnostic?

  A Fonelab technician will identify the most likely root cause of your device issue, including hardware or software testing as well as external physical inspection. 

  If the issue can be resolved with a repair, a quote will be provided (there’s no obligation to proceed with the repair). Sometimes the identified issue can be resolved without requiring a repair.

  Opening of the device and/or internal inspection is available for a minimal fee depending on the device model.

• Why does an iPad repair take longer than a phone repair?

  With iPad digitizers and screens the proper repair requires approximately 2-2.5 hours, and the seals require 1.5 additional hours to set; so for convenience, iPad repairs can be dropped off for next-day pickup if desired.

  Faster services can sometimes be found on the market, but they tend to involve using permanent quickset epoxy/glue to install the new screen or digitizer (this affects the flushness and dust-resistance of the iPad screen, as well as prevents proper future repairs or access if required).

  Fonelab’s iPad Service involves removing the old seals and thoroughly cleaning the iPad’s frame prior to installing new high performance acrylic seals and a new screen or digitizer; as well as a lifetime warranty.