iPad Pro 12.9 (2nd Generation) Repair

Frequently Asked Questions

• What is Fonelab’s Warranty?

  Fonelab’s Warranty covers manufacturer-related defects on components installed by Fonelab as well as the workmanship associated with the repair; it’s similar to having your original manufacturer’s warranty on the repaired component(s).

  The Warranty does not cover supplemental damage (which can be defined as any damage unrelated to the repair, including, but not limited to accidental or physical damage or liquid damage to the device). For this reason exclusions include, but aren’t limited to, physical and/or liquid damage, batteries, liquid damage recovery and any third-party send-away repairs (separate warranties are offered by the various manufacturers; for instance, Samsung’s central service centre provides a 90-day warranty). Liquid damage and subsequent physical damage which occurs after a completed repair will void this warranty.

  For screens, typical symptoms that would indicate a manufacturer’s defect are changes in colour reproduction, sharpness and/or touch sensitivity. Screens that become blank or show lines (usually vertical) indicate that the phone has experienced an impact event or pressure that has damaged the display panel itself, or the connections between the various layers of the display panel, including the display controller board and cables. These issues are not covered by manufacturers’ or Fonelab’s Warranty. 

  Fonelab’s Warranty is exclusively for the benefit of the original customer of the repair, and is non-transferable.

• What is Fonelab’s Free Diagnostic?

  A Fonelab technician will identify the most likely root cause of your device issue, including hardware or software testing as well as external physical inspection. 

  If the issue can be resolved with a repair, a quote will be provided (there’s no obligation to proceed with the repair). Sometimes the identified issue can be resolved without requiring a repair.

  Opening of the device and/or internal inspection is available for a minimal fee depending on the device model.

• Why does an iPad repair take longer than a phone repair?

  With iPad digitizers and screens the proper repair requires approximately 2-2.5 hours, and the seals require 1.5 additional hours to set; so for convenience, iPad repairs can be dropped off for next-day pickup if desired.

  Faster services can sometimes be found on the market, but they tend to involve using permanent quickset epoxy/glue to install the new screen or digitizer (this affects the flushness and dust-resistance of the iPad screen, as well as prevents proper future repairs or access if required).

  Fonelab’s iPad Service involves removing the old seals and thoroughly cleaning the iPad’s frame prior to installing new high performance acrylic seals and a new screen or digitizer; as well as a lifetime warranty. 

• How can I tell which iPad model I have?

  All iPads have the model number printed on the back. If you look on the back of your iPad you’ll see some printing below the word “iPad”.  At the end of the top row, you’ll find the world “Model,” followed by an “A” and a four-digit string of numbers. Using the table below you can determine which model your iPad is:

  iPad Models   
  iPad (5th Gen)                         A1822, A1823
  iPad (4th Gen)                         A1458, A1459, A1460
  iPad (3rd Gen)                         A1416, A1430, A1403
  iPad (2nd Gen)                        A1395, A1396, A1397
  iPad (1st Gen)                          A1219, A1337

  iPad Air Models         
  iPad Air (2nd Gen)                  A1566, A1567
  iPad Air (1st Gen)                    A1474, A1475, A1476

  iPad Pro Models        
  iPad Pro 12.9 (2nd Gen)         A1670, A1671
  iPad Pro 12.9 (1st Gen)           A1584, A1652
  iPad Pro 10.5                            A1701, A1709
  iPad Pro 9.7                              A1673, A1674

  iPad Mini Models      
  iPad Mini (4th Gen)                A1538, A1550
  iPad Mini (3rd Gen)                A1599, A1600
  iPad Mini (2nd Gen)               A1489, A1490, A1491
  iPad Mini (1st Gen)                 A1432, A1454, A1455